Delete your StarCard account
StarCard app · Operated by Summit Studio LLC
You can permanently delete your StarCard account and the personal information tied to it at any time. Do it in the StarCard app, or email us if you can't use the app.
Delete it in the app
The steps are the same on iPhone and Android.
- Open the StarCard app and sign in.
- Tap Account in the bar at the bottom of the screen.
- Scroll to the bottom and tap Delete account.
- Type DELETE in the box, then tap Permanently delete account.
Your account is deleted right away and every device is signed out. This can't be undone.
If you use Sign in with Apple, the iPhone app asks you to confirm with Apple before deleting. If you don't have an iPhone, email us instead.
If your account also manages a shop or a fundraising organization, it can't be deleted in the app. Email us and we'll take care of it.
Or ask us by email
Email starcard@summitstudio.dev from the address on your account, with the subject “Delete my StarCard account”. We'll confirm by email.
To delete some of your information without closing your account, email the same address and tell us what you'd like removed.
What gets deleted
- Your account details: name, email address, password, phone number, and any linked sign-in such as Google or Apple.
- Your membership and any offers left on it. The membership ends immediately, with no refund for time left on the card.
- Automatic renewal. If your membership renews automatically, the renewal is cancelled before anything is deleted, so you won't be charged again.
- Your redemption history and savings totals.
- Push-notification tokens for your devices, nearby-alert history, and feedback you sent in the app.
What we keep, and for how long
- Records we are required or permitted to keep for legal, accounting, fraud-prevention, or dispute purposes, such as purchase records. We keep these only as long as those obligations require, then delete or de-identify them.
- Usage information, such as offer views and taps, is de-identified. We keep the totals without your account attached.
- Card payments are handled by our payment processor, which keeps its own records of past payments under its own privacy policy.
The full details are in our Privacy Policy, under “Data retention” and “Deleting your account.” Questions? Email starcard@summitstudio.dev.